Inventory items not showing up in count as well as a search issue

  • Benjamin January 22, 2019 at 8:42 am

    Did you use the magnifying glass icon to search? You should not use this function if you use the scanner. Just use the text input box beside the magnifying glass icon to scan the barcode into the inventory count batch. Please email us screenshots with the example SKU if anything wrong.

    mooseracing March 3, 2019 at 9:55 am

    On the Inventory/InPut Inventory Tab, the only box that has the magnifying glass is the Quick Add Item.

    We are using the box below that – Search Items from List, one. We click there, scan the UPC and it jumps to an item that does not correspond to the correct one, you have to manually hit enter again then it goes to the right item.

    As far as the missing items, here are two: 88040 and X12RS15F. Both show up fine with those numbers or the UPC on the SKUs page but not Inventory Count.

    Benjamin March 3, 2019 at 12:49 pm

    Can you get the upgrade and try again? If it still doesn’t work, please send us a screenshot and a video by email.

    mooseracing January 12, 2020 at 7:26 am

    We’re are still having the issue when scanning with the barcode, it jumps to the wrong item – then we hit search and it goes to the correct one.  This is all without changing what the scanner inputted.

    Benjamin January 12, 2020 at 11:31 am

    Try to hit ENTER key after each scanning, or click the “Lookups” column header before scanning.

    mooseracing January 12, 2020 at 4:28 pm

    I’ll try the lookups, but as far as hitting enter, the barcode scanner is adding a return key after input.

    mooseracing January 13, 2020 at 2:44 pm

    Looks like the update that i downloaded this morning seems to have resolved it – V20.01.12.10

     

You must be logged in to reply to this topic.