unfortunately WooPOS Count has stopped

  • paul.stanbury February 18, 2021 at 1:28 am

    Hi,

    I install WooPos Count (v33) on a DL-AXIST Inventory Scanner but the application fails with the message “unfortunately woopos count has stopped”.

    I upgraded firmware on the DL-Axist to 2.07.03

    Note that I didnt install woopos on the DL-AXIST from the windows woopos client, and im wondering if the issue is because there needs to be some associated configuration files.

    Any assistance or advice would be much appreciated.

     

     

     

     

     

    paul.stanbury February 18, 2021 at 2:00 am

    I also need to add that I couldnt install the app from the google store because it says I dont have any devices. I was logged into the google store from a web browser on the DL-AXIST, and I dont actually have any other android devices.

    I installed the app from APKpure.

     

     

    Benjamin February 18, 2021 at 8:08 am

    Can you try these?

    1. Use a regular Android phone and download the app from the Google Play store.

    2. Install the WooPOS Windows app on a PC and find the APK file from the “program file(x86)” folder and manually install it on DL-AXIST.

    paul.stanbury February 18, 2021 at 11:43 am

    Hay benjamin – thanks for the suggestion.

    I removed the old installation from the DL-AXIST, I installed the woopos application from windows and then copied

    woo-POS-Inventory-Count-Android-Installer from c:\program Files (x86)\Woo Ecommerce\WooPos to DL-Axist\Internal Storage\Download

    I then used the “AnExplorer” application to browse to the download folder on the DL-AXIST and run the APK installer.

    But I still get the same error when I run the application.

    I made the configuration changes on the DL-AXIST as per the installation guide.

     

     

     

    paul.stanbury February 18, 2021 at 11:56 am

    Then for excitement, I did a factory reset on the DL-AXIST and repeated the same steps and I still get the same error when using the APK from the windows app.

    Though so far I have not made any configuration changes to the DL-AXIST after the factory reset.

     

    paul.stanbury February 18, 2021 at 12:13 pm

    Now I have done and enterprise reset, and copied and installed the APK from the windows installer again, and I still get the same failure.

     

    paul.stanbury February 18, 2021 at 12:17 pm

    I also went into storage settings and cleared cache, and storage > apps > Woopos Count and selected  [Clear Data]

    Benjamin February 18, 2021 at 1:02 pm

    Try these older versions:

    https://woopos.com/download/WooPOS-count-Dec-2019.apk
    https://woopos.com/download/WooPOS-Apr-2018.apk
    https://woopos.com/download/SooPOS-Count-2017.apk

     

    paul.stanbury February 18, 2021 at 1:23 pm

    ok thank you. The 2019 version works.

    Benjamin February 18, 2021 at 1:34 pm

    Great. We added support to Android 9 last year. The scanner you are using is Android 4.1. We will test again on older Android devices.

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