[Benjamin]

It stopped when we switched WooCommerce API from V1 to V2. Now it has been fixed. I have updated your quantities online. Please check again.

[Benjamin]

Most common reason for this is “Automatically update online stock quantities” in WooCommerce settings is not checked on, or “Manage Stock” is not checked on in Sku Info tab.

But your case is probably caused a bug of the recent version. Did the quantity change before your last upgrade(May 12)? If so, would you like to update all stock quantities from POS to web manually, I can do it for you. Otherwise, please give me an example Sku or product name, I can have a look in detail.

Thanks

[Benjamin]

This is the correct way to adjust stock quantity on hand. You shouldn’t adjust the QOH quite often. But for newly created items, you should do purchase order and receiving instead. Otherwise you will have cost calculation problems later on for reporting and accounting.
Another way to adjust inventory is through inventory count. To do a quick spot snapshot inventory count: http://support.woopos.com/knowledge-base/generating-inventory-snapshots/

If you have lots of items to count, you should use a scanner. Or import a list through Excel or CSV file.

[Benjamin]

This has been fixed a couple days ago. Please get upgrade and try again. If there’s still problem, please let me know.

[Benjamin]

This caused by invalid data from WooCommerce API. We have worked around. Please get the new version and try again. Thanks

[Benjamin]

Did you go Products->Skus->Info tab, Web Info button, then click Publish button? You have to click Publish button in order to publish a product from POS to Web.
Please check this article as well:

WooCommerce Data Synchronization

• This reply was modified 9 years ago by Benjamin.

[Benjamin]

Thanks for pointing out. We have found a bug and it has been fixed. Please upgrade (download and install).

[Benjamin]

Internal notes cannot be printed on the invoice, it’s for internal use only, should not be visible to the customer. You can use invoice notes instead:

Another way is to create a NOTE SKU, name the SKU as NOTE, MEMO, or CUSTOMITEM, etc. Leave the description blank and price zero. And then sell this SKU and put the description(your notes) and price dynamically.

Creating a New SKU

[Benjamin]

You cannot receive payment on quotation transaction. But you can use work order instead of quotation.

Transaction Type Definitions

To receive deposit or payment:

Receiving Outstanding Payments

[Benjamin]

Thanks for the suggestion. You can find the version number on the top of WooPOS screen. The version number is referring to the date YY.MM.DD.HH. You can get a list of updates and versions here.

[Benjamin]

For performance issue, WooPOS only loads top 500 Skus/Products by default. You can type any keywords (description, Sku, product number, etc) to search the products. Up to 500 Skus will be displayed if more than 500 Skus in the search result.

Alternatively, you can load all items by holding CTRL key, then click F5 Refresh button. This will bring you the full list of products instead of top 500 products.

In default (top 500) mode, the result for keywords searching is directly from the database.

In the full list mode, the result for keywords searching is from the listview(local memory, F5 refresh manually). You need to click the Search button or Shift-Enter key in order to search.

[Benjamin]

Did you click up and down buttons before you hit OK? Make sure you should print at least one copy of the invoice for selected printer(s).

For more information please check our knowledge base here:

Setting up Printers for all Transaction Types

[Benjamin]

As long as the user did not login in last calendar month, you won’t get billed for that user at the end of the month.