[Benjamin]

Please go to setup, data sync tab, check the list of the servers. If the server is no longer available, just delete it from the list. If the server is still running but the sync is not working, please let us know.

[Benjamin]

You can login as admin user, F3 recall transaction. Double-click customer name in the transaction list, then select a different customer from the popup customer list.

[Benjamin]

Please create “Tag SKU” and “No Price” attributes first.

Special Attribute Catalogue

Then create a note SKU and check on the “No Price” checkbox (new attribute).

Service SKU, dynamic description or price

Finally, add the note SKU in the “Tag SKU” text box (the new attribute) of the SKUs which need the notes. If you have multiple note SKUs, use ; or , as delimiter for Tag SKUs. eg: SKU1,SKU2

https://support.woopos.com/knowledge-base/creating-a-tag-sku/ (Method 1)

[Benjamin]

You should put -1 as the quantity, $75 as the price. Please email to support@woopos.com if you need any custom work.

[Benjamin]

We can create multiple desktop icons, one icon for one web store. This is ok if you don’t have too many websites.

Q2: it should not impact the current WooPOS installation. But it’s hard to make separate inventory for each web store. Custom work may be required.

[Benjamin]

I don’t think it will work. Every payment processor has their own firmware and encryption keys. Please email support @woopos.com, we will send you the instructions to test.

[Benjamin]

You can sell membership in WooPOS, but we don’t have an auto-recurring feature.

Alternatively, you can handle membership online using MemberMouse:

https://support.membermouse.com/support/solutions/articles/9000138470-how-membermouse-handles-recurring-billing

We have API integration with MemberMouse which can read membership data to WooPOS.

 

[Benjamin]

Please email us the order id. We only mark COD and Check/Cheque as unpaid. We will add “Pay In Store” once we get the exact data from the web order.

[Benjamin]

Yes. You can use our “parent sku” feature.

Selling an Item Individually and by Package (Parent SKU)

 

[Benjamin]

To install the database on a different hard drive other than C:

1. Make sure database cloud sync is up to date: https://support.woopos.com/knowledge-base/checking-data-sync-status/

2. Rename C:\WooPOS\SQLInstaller.exe file to AlternativeSQLInstaller.exe

3. Uninstall the existing SQL database: https://support.woopos.com/knowledge-base/uninstalling-woopos/

4. Delete C:\WooPOS\LocalSettings\Globals.rts, Globals.rts1, Globals.rts2 files

5. Run WooPOS again. Select install database and specify the folder to install the database

Please send us TeamViewer access by email if you want us to set it up for you.

 

 

[Benjamin]

You can get the upgrade to extend the delay to 99 seconds. Please keep checking the data sync pending list and web order downloading list as this setting may cause big delays.

We recommend you upgrade your hosting package or change the web host server to improve the performance. A good hosting server should be able to handle thousands of requests per second.

[Benjamin]

The database files are in c:\woopos\data folder. Please don’t move the file manually.

If you want to access the database, please email support.

[Benjamin]

We put the payment types to web orders when uploading. Can you check the payment type in WooCommerce? Please email us screenshots if the payment type is wrong.

[Benjamin]

SSL option should work with StartTLS. If not, you can add an additional MX record to the DNS server and use a secondary email hosting server like Hostinger.

[Benjamin]

Yes. We can list all price changes within 30 days in a custom report. Please send an email to support to request this report.